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Return Policy

If you are making an exchange or a return, we make it easy. Contact us at 1-800-548-3554 to begin.

  • Perma-Chink Systems, Inc. will accept returned items up to 1 year from date of purchase.
  • You must request a Return Merchandise Authorization (RMA) from Perma-Chink Systems, Inc. prior to returning any merchandise.
  • Have your proof of purchase ready when requesting your RMA.
  • All items must be returned in new, unopened, resalable condition.
  • A 15% restocking fee applies to all returned merchandise (waived for exchanges).
  • If you are returning merchandise from an Invoice that qualified for free freight, we will deduct the freight amount from your return, according to our UPS freight chart.
  • When merchandise is returned, credit will be issued in the form of original payment or applied to your account.
  • When merchandise is exchanged, simply order the replacement products and we will process the return, without any restocking fee, when it is received.

Return Methods

Choose from one of the following options:

  • Ship it yourself – Securely package and send the merchandise by USPS or UPS to your nearest Perma Chink Systems location.
  • Ask us to arrange shipping – Request that we issue a UPS Call Tag, securely package the merchandise and give it to your UPS driver. We will deduct $15 per package for the Call Tag and the freight, according to our UPS freight chart, from your return.
  • In store – Visit your nearest Perma-Chink Systems location for immediate processing of your Return.

Returning Wrong Item Shipped

Choose from one of the following options:

  • Ship it yourself – Securely package and send the merchandise by USPS or UPS to your nearest Perma-Chink Systems location. We will reimburse you for the freight.
  • Ask us to arrange shipping – Request that we issue a UPS Call Tag, securely package the merchandise and give it to your UPS driver.
  • In store – Visit your nearest Perma-Chink Systems location for immediate processing of your Return.