Perma-Chink Systems, Inc. will ship directly to your location. If you have further questions about our Shipping Policy, please call 1-800-548-3554.
Discounted Shipping Rates
As a high-volume shipper we receive preferential rates and pass those savings along to you.
For LTL shipments, we will request a spot quote from the freight carrier to ensure the best rate.
Free Freight
We will offer free freight on any order of 1000 lbs. or more (excluding Glass Media, Blaster Buddy & Kodiak Chink Pump) within the contiguous 48 U.S. states. Please allow up to 7 business days for delivery. All orders of 500 lbs. or more will be shipped from Knoxville, TN. For faster delivery, regular shipping rates will apply. If you are qualified for free shipping, your order may be delivered by a large delivery truck or via small package service, at our discretion, depending on the weight of your order. If you received free freight for our Customer Loyalty Program or Coupon Code and return any portion of the order, we reserve the right to charge the freight to and from your location, and any additional discounts applied. If the order is refused on delivery we will charge freight to and from your location.
Delivery Time
The following is an estimate of delivery times. Once your order is shipped, its delivery is out of our control. Please plan your project accordingly.
Orders of in-stock items received before 12:00 PM the shipping location’s local time will ship the same day.
Domestic U.S. orders shipped Ground or LTL Freight will arrive in 3-7 business days, depending on your proximity to Perma-Chink Systems store locations. In remote locations, delivery may be delayed 1-2 days, but cannot be guaranteed.
Domestic orders shipped 2nd Day Air or Next Day Air typically will arrive as scheduled, but cannot be guaranteed.
If your order shipped by Ground, Air, or LTL Freight, does not arrive on time, notify us and we will track it for you. If you place your order online, you may also track it yourself with the tracking information provided in your Notice of Shipment e-mail.
Orders to Alaska and Hawaii do not qualify for Free Freight options. Paid orders will be shipped via FedEx Small Package Service Only. Free sample orders will be shipped via USPS or FedEx Small Package Service at our discretion.
Delivery time varies greatly with International orders, but typically takes 1-4 weeks. We do not ship to Canada, Mexico, or Russia.
All delivery times are estimated, and not guaranteed. Once your order is shipped, its delivery is out of our control. Please plan accordingly.
Customers are requested to provide a valid e-mail address in order to get automatic shipping notices with tracking numbers and arrival times.
When You Receive Your Order
Check your order on arrival and notify us immediately of any shipping damage. If possible, take a photo of the damage and send it to us at sales@permachink.com. All merchandise ships in approved containers and/or heavy-duty boxes. Despite our best efforts, damage in shipping can occur.
Check to see that you have received all of your items. If the wrong item has been shipped or if your order is incomplete, notify us immediately. As part of our commitment to customer service, we double check every order before it ships, but despite our best efforts, errors do occur.
It is important that you notify us immediately of any problems with your order. Perma-Chink Systems, Inc. will only honor claims for damaged merchandise or shipping errors (wrong item shipped or short-shipment) for 14 days from date of receipt.
Shipment of Replacement Items
We realize that damaged products or shipping errors on our part can cause major delays in your project. To minimize the inconvenience, we will make every effort to replace the products in a timely manner. Usually, replacement products will be shipped on the same day that we are notified by the same shipping method as the original order (orders originally shipped Ground will be replaced by Ground, 2nd Day Air by 2nd Day Air, etc.).
Lost Orders
We realize that a lost order can cause major delays in your project. To minimize the inconvenience, we will make every effort to track your order and replace it in a timely manner, if necessary. If a lost order somehow arrives after the replacement has been shipped, please refuse one or the other order and the carrier will return it to us.