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“I am totally impressed with the service your staff provides to me and to our customers. Of the four manufacturers that Tennessee Log Homes distributes for, Perma-Chink Systems has the best support, hands down!”

Tom Kyker, Log Home Care Consultant, TN

“I felt the workshops went great, but I feel you always do a great job at Perma-Chink. …Keep up the good work. If you and your crew is ever looking for another field to expand to, you could start a Customer Service 101 classes and share your secrets. Thanks for the help when ever needed.”

Debby U., TN.

“I would like to take this opportunity to thank the staff at Redmond, WA for a great workshop. The employees at your facility were extremely helpful and friendly. It was worth a trip from Canada.”

Mike H., Canada

It’s Lifeline™ Season!

PCS manufactured products have a 3-YEAR SHELF-LIFE!

When it comes to protecting log homes with innovative, safe, and trustworthy products, no name is more frequently called to mind than Perma-Chink Systems. Almost for 35 years, Perma-Chink Systems has firmly rooted itself as the premier provider of cutting-edge log home sealants, stains, and maintenance products. There are myriad reasons why log home manufacturers, builders, and homeowners around the world count on Perma-Chink Systems, Inc. Today Perma-Chink Systems made another step forward toward the environment by offering a 3-year shelf life for all manufactured products. Longevity, or shelf life, is the length of time that a commodity may be stored without becoming unfit for use. The shelf life of our products is an equally important environmental factor in order to reduce the potential impact of undesired disposal that could result from a short shelf life. To maximize your Perma-Chink Systems’ products shelf life, follow these important storage tips:

• Keep containers sealed and unopened to minimize exposure to oxygen and oxidation of the product.
• Store away from windows and direct sunlight.
• Store away from heaters or forced air vents.
• Store away from exterior walls, if possible.
• Store in a controlled temperature environment (50° – 70°F, 10° – 21°C)

Shelf life of a full unopened container is three years (no contamination from potential airborne contaminants). Product from opened containers should be repackaged into smaller plastic containers sized to be ‘full’ of product.

Order you free samples today!

Contact Info

Address

1357 Dolly Parton Parkway
Sevierville, TN 37862

(865) 774-3307 Phone

Sevierville Store Hours

Monday – Friday 7:30am to 4:30pm

Contact Info

Address

3112 Hwy 93 N
Stevensville, MT 59870

(800) 479-7090 Phone

(406) 642-6033 Fax

Store hours

Open 8 AM – 5 PM

Brandon M. – Branch Sales Manager

Contact Brandon direct 1-425-952-2034

Suzanne C. – Customer Relationship Specialist

Contact Suzanne direct 1-425-952-2035

Travis R. – Warehouse

Contact Travis direct 1-425-952-2037

Featured Project

Contact Info

Address

1960 Airport Rd
Rifle, CO 81650

(800) 433-8781 Phone
(970) 625-1878 Fax

Store Hours

Monday – Friday 8 AM – 5 PM

Featured Projects

Contact Info

Address

1605 Prosser Rd
Knoxville, TN 37914

(800) 548-3554 Phone
(865) 523-9475 Fax

Knoxville Store Hours
8:00am – 5:00pm Monday – Friday

National Operations

Terry Knight – CEO

Terry’s journey with PCS began in 2010 at our Knoxville, TN office, where she started as part of the inside sales team. Her drive and dedication quickly led her to take on responsibilities in special log and timber home sales programs and log home dealer relations. She went on to serve as the Knoxville Branch Sales Manager for five years, a role in which she consistently demonstrated strong leadership, a deep commitment to customer service, and a genuine passion for the log and timber home industry.

In 2019, Terry was promoted to National Director of Branch Sales & Operations, where she played a critical role in strengthening PCS’s national presence and operational excellence. In June 2025, Terry was announced as PCS’ CEO, taking over for Randy Adamson who transitioned to a part-time advisor and emeritus position.

Contact Terry at 1-800-548-3554

Eddie McDaniels – Director of Operations

Call Eddie direct 1-425-952-2052

Stephanie S. – National Director of Branch Operations

Contact Stephanie at 1-425-952-2081

Knoxville Branch Sales & Customer Service Staff

Evan D. – Branch Manager

Call Evan direct 1-425-952-2061

Hello everyone! My name is Evan, and I joined Perma-Chink in the summer of 2022 as a Customer Relationship Specialist at our Sevierville, TN location. Since then, I have advanced through the ranks and recently transitioned to the role of Branch Manager at our Knoxville, TN location. When I’m not sharing fantastic tips and tricks for using our world-class products, I enjoy playing music with my band, gaming with friends, hiking in the Smoky Mountains, and spending quality time with my wonderful wife and our two dogs. If you’re in the Knoxville area and need log home supplies, please feel free to visit our office. Either I or one of our highly qualified Customer Relationship Specialists will be happy to assist you with any questions or needs you may have.

Dawn B. – Customer Relationship Specialist

Call Dawn direct 1-425-952-2058

My name is Dawn! I joined Perma-Chink in 2021, and I enjoy working with my fellow Inside Sales representatives in the Knoxville office. At heart, I’m a country girl and a huge fan of horses. I also love spending a cozy evening reading in my little house. If you have any product orders or inquiries, feel free to reach out to me at our Tennessee location!

Emily W. – Customer Relationship Specialist

Call Emily direct 1-425-952-2059

Hello, I’m Emily! I have been a Customer Relationship Specialist at Perma-Chink Systems since 2022. I am happy to provide information, product advice, and technical support to all our wonderful customers! Outside of work, I enjoy spending time at home with my family and my dog, Clark. Some of my favorite pastimes include reading, crocheting, and enjoying the outdoors. My favorite part of my job is seeing the creativity and beautiful results that our products help to create. I look forward to connecting with our customers in person at our Knoxville, TN location!

Jeremy C. – Customer Relationship Specialist

Call Jeremy direct 1-425-952-2060

Hello! My name is Jeremy, and I joined the Perma-Chink team in 2024 as a Customer Relationship Specialist. When I’m not selling some of the best log home products in the world, I enjoy listening to music, studying history, researching philosophy, and reading about various topics. I have two daughters who mean the world to me and a wonderful fiancé who brings joy and light into my life. If you have any questions about our products or would like to request free samples, please feel free to reach out!

Sophie T. – Customer Relationship Specialist

Call Sophie direct 1-425-952-2053

Hi, I’m Sophie! I joined Perma-Chink Systems in 2023 as a Customer Relationship Specialist. I am happy to provide information, product details, and technical advice to any customer who reaches out to me. Outside of work, I love exploring the beautiful Smoky Mountains. Some of my favorite pastimes include reading, writing, and hiking. Feel free to give me a call or visit me at our Knoxville, TN location!

Knoxville Logistics

Jennifer S. – Logistics Manager: 1-425-952-2056

Mike S. – Logistics Support: 1-865-333-7199

Commercial Accounts

Rick Webb, National Director of Commerical Sales

Call Rick direct 1-425-952-2065

Chris Wood, MidWest & Northeast Commerical Sales

Call Chris direct 1-425-952-2094

Dakota Zeman, West Coast Commerical Sales

Call Dakota direct 1-970-706-8540

Mark Mauer, Southeast Commerical Sales

Call Mark direct 1-865-291-7117

Project Gallery

Doyle Log Home Services

Doyle Log Home Services, Inc. used Lifeline Ultra-7 in Oak & Advance Gloss on this restoration project.

View more of Doyle Log Home Services projects on their Facebook page here.

Ferrari Structures

When you pair an excellent contractor/applicator and very good products the outcome is a high level of satisfaction. Gene Ferrari is a first-rate guy and skilled professional. His work is an extension of the value he places on working hard and working carefully. It is clear he knows log home maintenance, repair, and construction. In addition, he knows Perma-Chink products and their application. Gene not only made our home look great he also repaired needed areas on the porch and dormer. Gene was responsive to my questions and always kept me informed about his plans and progress. He even took extra measures to ensure good product application when rain presented a problem.

I am a fan of Perma-Chink products, and this is the third time I selected them above others available. I am also a big fan of Gene Ferrari of Ferrari Structures & Woodworks. This is my first experience with Gene, and his crew. It will not be the last. A very good product matched with an excellent contractor (and person) is not always easy to find. This time I hit the worker jackpot and the look of a log home haven.

Mike K., Buckhannon, WV

Log Home Care Project

Log Home Care finished this project using Lifeline Ultra-2 Natural with Advance Gloss topcoat, and Deck Defense Harvest Wheat.

Guild Log and Timber Project

Guild Log and Timber completed a home restoration in Texas which required a lot log replacement and taking the home to bare wood. The project used Perma-Chink Systems’ Prelude, Lifeline Ultra-7 Chestnut, Lifeline Advance Gloss to finish and protect the wood, and Energy Seal in Classic Brown to seal the home.

View the project as a slideshow on Facebook here.

Performance Log Finishers Project

Perma-Chink Systems Product Applicators: Performance Log Finishers

Perma-Chink Systems Products Used: Log Wash, Energy Seal, Lifeline Ultra-7, Lifeline Advanced Gloss

This painted log home is a hunting cabin located in Okeechobee, FL. The home owner was having issues with rot and needed a solution. Removing the paint was the first thing we suggested and we informed him of the damage painting logs can cause. The customer agreed to move forward with removing the red paint that covered this beautiful home.

Wow! We truly had some work a head of us, such a time consuming task this was for our guys. Red paint is hard enough to remove so when we found a white primer underneath that paint it meant hand sanding! The crew was able to remove all paint and primer from the home after 100 man hours of hand sanding. Once the crew was done with hand sanding it unearthed this home’s true beauty.

The crew then removed all deteriorated wood and replaced with new. We cleaned the home with Log Wash to ensure all debris and potential contaminants were removed from the substrate. The home was now ready to have backing material and Energy Seal in Dark Natural installed, once stained over it will blend nicely. Walls were stained with Perma-Chink’s Ultra-7 in Chestnut (1-coat) followed with Lifeline Advanced Clear Top Coat in Gloss (1-coat) for the final touch.

Finally, the crew repainted all porch ceilings, dormers, fascia, soffit, posts, beams, chimney, window and door trim with paint the home owner picked out for the home.

This home is ready to withstand the test of time!

LogDoctors Project

Applicator Project by LogDoctors

Perma-Chink Systems Product Applicators: LogDoctors of Eastwood, LLC

Perma-Chink Systems Products Used: Log Wash, Armor-Guard, Lifeline Prelude, Lifeline Ultra-7, Lifeline Advanced Gloss

This was an interesting project involving fire damage to one wall of the log home. The clients had built this lovely log home, and one evening, while inside watching TV, they heard a car pull into the driveway and start honking their horn. The family immediately headed outside to see what was going on, only to find out their propane tank was on fire and had spread to the house. Everyone jumped into action, and with the help of the local fire department, extinguished the fire before it burned the entire house down.

The following steps were taken to restore the damaged area of the exterior wall:

1. We assessed the damage and removed all burnt logs. 
2. We fit new replacement logs sections where the damage had been.
3. We media blasted the entire wall to make sure the repair would blend in nicely.  
4. We used Log Wash to properly prep the surface.
5. We applied Armor-Guard to the bare wood.
6. We applied a single coat of Lifeline Prelude.
7. We applied a single coat of Lifeline Ultra-7 Cedar (#385).
8. We finished the project with a coat of Lifeline Advanced Top Coat in Gloss.

Testimonials

Hi Greg,

I would like to let you know how very much I appreciate your help and assistance with the process of re-staining my cabin. I was a bit overwhelmed, and a little anxious about doing the project myself. Once I was put in touch with Greg, and we discussed the individual steps of the entire process, worked out the expected sq. footage, and decided on the proper chemicals, the plan all came together.

First, Greg was a fantastic help in getting samples sent out for comparison of the current cabin color. Next, we determined the supplies (cleaner, stain, topcoat) for my project. An amazing surprise was the speedy shipping. I believe that my order was placed about 1pm on a Friday, and FedEx rolled up my driveway to delivery the supplies at 9:30 the next morning!

The pdf files online and the discussions with Greg gave me clear instructions on the steps for my project, and all things considered, it couldn’t have gone smoother. One unforeseen, minor setback that I encountered, is one sun-exposed wall was much thirstier than planned for, and I ended up using more stain than anticipated. One easy reorder call and a resupply is headed my way.

Again, I thank you greatly for your expertise and assistance in making my project a “honey did” instead of a “honey do”.

Josh Smith

Store History

History of Perma-Chink Systems in Knoxville, TN.

Perma-Chink Systems was incorporated in 1981, in Redmond, Washington. Actual production of Perma-Chink was started in 1983, in a 5,000 sq. ft. facility on Prosser Road in Knoxville, TN. This small facility produced, warehoused, and shipped our first product, Perma-Chink, and had a total of three employees; one production and shipping worker, an office manager, and the main manager.

Before long, it was deemed undersized for storage of finished goods, raw materials, and other incidentals needed to produce our product. A large tent was rented to be able to store pails, chemicals, and other items outside to enable us to purchase in larger quantities to meet the needs of the industry. Before too long we realized that too was undersized and inefficient; so in 1987, we moved across the street into a 20,000 sq. ft. facility where all of our products are currently manufactured.

In 1987, we also introduced our first exterior and interior stains to complement the Perma-Chink log home sealant; so additional equipment and more employees were needed to facilitate production and shipping. The office and sales staff had also grown; we now had three inside office workers and four production and shipping employees. We also had one outside salesperson to serve our customers better and listen to their needs for different products for log homes.

As time went on the product line grew, as well as the employee needs to meet the demands for products. In 1992, our sister company, Stuc-O-Flex International, was formed and Perma-Chink started to manufacture elastomeric stucco for their needs. Needless to say, there were also machine improvements and additional employees to cover those needs as well. In 2000, another company was formed to sell Borate based preservatives into the pest control industry, as well as the log home industry. The Borate production is situated in a 7,000 sq. ft. facility directly across the street from the main production facility. We also had added a full time chemist to the staff to work on product improvement and development.

Fast forward to today: we have moved finished goods into another building, next door to the production facility, due to being overcrowded and needing more space for raw materials. We also moved the sales, logistics, and customer service personnel to another building in the warehouse complex to be more efficient. We now have two full-time chemists, and a quality control department to develop products and improve on what we also currently produce. We currently have 32 full-time employees to serve the needs of our customers.

In looking ahead: Our mission will always be to instil, inspire, and nurture the preservation of the American spirit of log home living. We shall do this by promising to provide exceptional products that perform as promised, and will be safe for everyone and the environment.