Perma-Chink Systems, Inc
Log & Timber Home Care Experts
Good Morning Shar,
It was good to see you Thursday when we stopped by to pick up more Advance topcoat product. I looked on the Permachink website yesterday, hoping to find a main contact email for management @ Permachink, because I wanted to tell them of our good experience with Permachink, you and your staff. Unfortunately, I did not see an option to email management, so I'll just put my thoughts in this note back to you with the hope that you will forward it on to the right person. We'd appreciate that!
First, I want to recount the many compliments we have received on the appearance of the logs in our home. The handcrafted Douglas Fir log structure was built nearly 2 years ago, and we did all of our own staining and chinking work with the 2-coat variety of Dark Natural stain & Advance topcoat & Energy Seal. The best compliment came recently from a TPI professional inspector who we brought to our home to determine if our new deck timbers met building department spec's. After he completed the deck inspection, he asked for a tour of our home, and his amazement with the finish was apparent. He inquired about who did the work and what the product was. His final comment was "Very nicely finished". We felt humbled at such a compliment from a professional in the Timber industry. (Made us smile!)
Secondly, of course, since we have just built a log home, we look more closely at other log homes & their finishes. One nearby 5 year old home in particular stands out as an example of what happens when "Cabot Oil" product was used on the exterior of the handcrafted log home. The Engleman Spruce logs appear extremely dry, especially on the
sunny south side, with a black color developing on the most-exposed rounded part of the logs. We don't know what chinking/caulking product was used, but it is shrinking and cracking, leaving gaps that allow cold air in. It looks like much work if the owner tried to bring back the initial "healthy log" color and finish....and we are thankful we did not make that choice in finish products! Lastly, we appreciate the working relationship we have with you, Shar, and your office staff in Rifle. Not only do you readily know us when we phone in for advice or to purchase more product, but it is a wonderful feeling to be instantly recognized by name when we walk into your office. Whether we make the long drive to your location to pick up Permachink, or arrange to have a friend pick up product, or have you mail buckets to our address, the order is always correct and promptly available. Since the stain color choice was a one-time decision for us....we needed to look at many samples, and we appreciate the patience you exhibited during that process. (We have no question that we were able to choose the right color for us).
There have been so many decisions involved in our log home building project, and our choice to use Permachink has proven to be one of the best decisions we made. Our home looks great, is sealed up tight and there is no doubt that we have protected our logs so they will last well int the future.
Thank You!
Best Regards, Julie Schott
I need to share my recent experience at your Knoxville branch where your employee, Billy Cash, went above and beyond standard customer service. While vacationing in Sevierville, a friend and I came to the Knoxville store unannounced to get some information to restore the logs and chinking on my home. Mr. Cash was at the front desk doing office work but, for the next two hours, we were his primary focus. He was very attentive to all of our questions, he took me through the entire Perma-Chink product line, showed us several videos and even allowed me to try my hand at chinking on your demonstration wall.
You should be proud to have an employee that is as customer minded as Mr. Cash. He is also a natural teacher and a patient listener. My friend and I came away from the visit with a full appreciation of your many products and your helpful staff.
Rebecca Scott
Gate City, VA
Brian, I pulled the trigger couple days ago on $1K worth of product. What is amazing is that it arrived on my doorstep within 24 hours of ordering it! Not sure how you guys did that (60+lbs of stain) so fast? Amazing and Fantastic! Thx, Clark
Dear PermaChink,
We will be using your products for the log cabin we're building this year. They are part of our log package from Appalachian Log Homes.
It's not easy to choose stain colors. Color squares in brochures are some help but it's difficult to imagine the entire log exterior by looking at that small square of color. What I am finding helpful is the detailed labeling of what was used on the homes that appear in the exterior photo gallery on your website. These online galleries are great, but only if the customer knows what product/color/finish was used to achieve the pictured result. Otherwise, they're just pretty pictures. So, thanks for providing those lines of information for each photo! Not everyone does.
Linda SmithOberlin, Ohio
Thank you Perma-Chink Systems, Inc. for offering such a great line up of log home products. We have successfully used your product line on hundreds of homes over the past 15 years and have never found a product to beat the quality and longevity of your Lifeline stains, and the complete Perma-Chink Systems, Inc. Product Line.
Your exterior stain products including Lifeline Exterior, Ultra 2, and Ultra 7 have proven themselves to be industry leaders in protecting log homes for our clients from North to South, and East to West for over 15 years.
We highly recommend the Lifeline Prelude as a base coat because it acts as a primer thereby giving a more even color consistency throughout the log staining process. The added UV Boost included in the Prelude protects the logs from UV damage and darkening of the wood caused by the sun which is an added bonus and another reason to use Prelude.
When applying the Lifeline Ultra-2 to a home the color goes on more evenly and with our spraying and back brushing application method the finished product couldn’t possibly look better. We use this product on a lot of older homes and time and time again the homeowners tell us that the home didn’t look this good when it was new.
When using the Perma Chink Systems, Inc. Lifeline Exterior Stains along with the Lifeline Advance Clear topcoat we have found the extra protection it offers really does add to the longevity of the stain color and the overall appearance of our clients homes.
In over 20 years of working in the log home industry building and restoring log homes all across America we have found that the complete Perma-Chink Systems, Inc. product line simply outlast all other products we have used in years past. Hands down Perma-Chink Systems, Inc. offers the “Best of the Best” log home products in the Industry.
Thank you again Perma-Chink Systems, Inc. for the best quality log home product on the market and the best customer service personnel at all locations. Your product quality and attention to the industry needs have helped us achieve and maintain our industry goals of being the best at what we do.
Your Personnel have been instrumental over the years in helping us with everything from basic product knowledge all the way to understanding the science behind your products and how they work to achieve the end results.
It is nice to have such top quality products at our disposal and even more important is the added value that your well trained staff of employees from the office to the Chemist offer us on a daily basis.
We would like to thank all of your Employees, and especially the Knoxville Staff we have dealt directly with over the past 15 years.
Sincerely,
Danny and Connie Beamer
Beamer’s Better Builders
276-755-3094
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.bbbloghomes.com
"Hi Joanne and crew!
We want to thank you for hosting us Saturday and putting on such a professional, informative program!
My wife and I have both been involved in numerous seminars over the years - banking, coaching, city government. You can imagin how tentative we have become about going to someone else's office for training. Your presentation was such a fresh and interesting time that we were really disappointed that we had to leave!
We are hoping to retire (soon) and get to our dream property near Orofino ID. Of course, we plan to do as much as possible the entire cleaning, staining and sealing program on our cabin. We will be in further touch with you.
Again, thank you very much for a great time!"
Bob T. in ID
"Dear Joanne and Staff,
Thank you for the very informative seminar 4/16. It was beautifully set up, professional, thought out and generous. I learned a lot. I appreciated the goodies and hands on demonstratons. The samples are very helpful for home decision making.
You all showed your knowledge and willingness to help clearly.
Good job!'
Kathryn B. in ID
"Dear Perma-Chink,
In October of 1998 my wife, Wendy, and I purchased a 112 year old log home in the Bitterroot valley. The house had been neglected for some time. Missing chinking had been replaced with "expanding foam" type insulation. The home's original beauty was a hidden treasure waiting to be uncovered.
After attending a product seminar at your Victor location and obtaining valuable information, we began the restoration. Beginning with the interior second floor, we stripped, stained, sealed and chinked. The result was gratifying. We next moved to the exterior. Using the Buddy Blaster and corn media the outside was stripped in a day with very little feathering of the wood. Again, staining, sealing and chinking followed.
All the products and tools we used performed just as expected, but even more important to us, the level of service we received was ourstanding. With more than a five month gap in visits to your showroom, I was greeted by name and asked about my family and projec: That, to me, is a very important part of conducting business. I hope you will pass along my appreciation to Joanne and Richard for their knowledge, courtesy and professional manner. It is always a pleasure stopping in to see them."
Keith C. in MT
"Dear Rick,
I want to thank you and Tony H. so much for the way the two of you and Perma-Chink have handled the problems I've had with the chinking of my home in East Texas. Although there was some bubbling in the areas most exposed to the sun, there were also problems related to the thinner than recommended installation.
Notwithstanding the blame you and Perma-Chink could have laid on the installer, you chose instead to see to it that it was repaired properly. This says volumes about the integrity and compassion of you and Perma-Chink toward the satisfaction of their customers. It also says that you stand by your product 100%.
Please use me as a reference at any time regarding the character of Perma-Chink's management and the company's desire to completely satisfy it's customers. Thank you again."
R. Miller in TX
"Hi Kevin, This is wintertime view of the front (north) of our home.
We applied Perma-Chink Products to the south side last October.
We tested the existing finish before deciding how much work to do.
This is the nearly completed south side.
Very satisfying to caulk and seal the logs and to have a durable finish on them. A worthwhile project, thanks to quality materials from Perma-Chink.
Thanks."
Bob W. in NV