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“Once again Brad, thank you for your time, patience, consideration, and work to get this out to me. Above and beyond what I was expecting.
Thank you so much!”
Lisa C. in MO
“I am in Texas where the cabin is, so I wanted to send these couple of pictures to you. My brother in law and sister are very happy with the Log Wash, stain and topcoat, he was really impressed Thanks to Kirk Allaire at Real Logs for recommending your product line to us.”
Kirk O. in TX
“Thank you also for your time and attention to detail. I will review all info you sent and consider the training online as well as Log End Seal and borate. I will forward all this information to our contractor as well so all are on same page. Thanks again and have a wonderful evening:
James P. in CO
“Hi, I was just writing a quick email to thank Brian D. for all the help during the seminar we had last Thursday. There were several qualifying points which he was able to clarify for me that saved me time. I was very impressed with his knowledge set. He was also extremely personable. Thanks.”
Bradley J. in MD
“Thanks so much, Amie. We love the Perm-Chink products. We finally found a product that looks beautiful on our log home and holds up well.”
David R. in GA
“Awesome!!! Thank you so much for telling me what to look for when I put the topcoat on and for ALL the advice you have given me. You just don’t know how much I appreciate it!!! I feel so much more confident in taking care of this house! And from now on, I will speak with Perma-Chink before ever doing anything with these logs.”
David R. in OH
“Have received the replacement tubes and they arrived safely. Thank you so much for taking the extra step in customer satisfaction.
The product works great. We have gotten the paint off of seven logs now and have applied the energy sealer. Looks great and very pleased with the product!”
Susan P. in MN
“Dear Perma-Chink,
What an outstanding donation to Pantry Partners! Thank you for your support. Your thoughtfulness will be remembered and greatly appreciated.
Your very generous donation [272 pounds of grocery items collected from customers attending a Nov 2013 Perma-Chink workshop] makes it possible for the families and the seniors to have a very nice Christmas!
You are great! Thank you.”
Pantry Parners in MT
I do not often write letters of appreciation. However, we are thrilled with our completed project. We are very satisfied with Perma-Chink Systems products and will not hesitate to turn to Perma-Chink in the future.”
Jesse B. in VA
“I thought you may like to see this. I attended one of your spring seminars this year and learned the necessary steps to use and apply your company’s products. I have to say, each and every product I used (whether I was skeptical or not) performed exactly as it was marketed. I used nearly everything, including the glass media, Osborn brush, Prelude, Ultra 7, Advance Gloss Topcoat, Chink, Check Mate, Energy Seal, Log End Seal, E-Wood and what seemed to be miles of backer rod!
I was amazed by the transformation my client’s home went through and equally amazed by the product and continued customer support I received during the application and learning process. My hat’s off to Perma-Chink. Great product. Great service. I look forward to the next opportunity I have to work with you!”
Steve S. in ID
“Dear Greg,
As you know, after a severe hailstorm two years ago, Gary and I had to blast and refinish our 34-year-old log home this summer, finishing the work around Labor Day. We have had neighbors come over, run their hands over the logs and ask how we got such gorgeous wood on our home. Or had others who said how wonderful our home looked from the rural road we live on. Here is where we want to thank you personally for helping us to effectively use Perma-Chink products for the longevity and spectacular beauty of our log home.
From the very beginning, you walked us through the order of the steps to be taken. Such as getting batch numbers for Prelude and Sequoia stain. Explaining which product was necessary for the next step and why that product was needed. Saying how precisely to apply it, while also answering questions about daily weather and heat conditions, etc.
We felt free to call you any time of the day when we had questions. You were always thoughtful and thorough in your answers, in addition to being extremely friendly and encouraging to us for such a labor intensive and expensive project. You helped us to understand why Perma-Chink was the best choice, even if not the least expensive option.
When we needed to test products, you called your office in Stevensville and had free samples sent to us by the next day. You also helped us to understand how our Rocky Mountain weather conditions would affect how we used the products at high altitudes, with very dry and hot weather and intense UV light. These are all different from conditions in Kentucky, where it can be humid, where dry rot is not a problem and where extreme direct sunlight is not necessarily the name of the game. You helped us to identify and sort through all the various parameters to successfully carry out the project so that it would last for many years in the future. We will keep up the Log Washing each year and apply Advance in two years as you explained to us how to test this on different sides of the house.
We also want to thank you for helping us to use a multi-step process in a way that was under warrantee and accomplished precisely what we needed to do according to weather and product requirements.
We gained tremendous knowledge and confidence that Perma-Chink was the right way to go under your tutelage. We don’t recall support representatives from any other company ever being as available and helpful as you have been. We hope that you also can recognize how much your expertise helps not only homeowners, but contractors too, to carry out a successful Perma-Chink process that is not always necessarily straight forward.
Your “technical support” really made the entire difference in our comfort level and success. Our home now looks spectacular, thanks greatly to your input. Thank you so much, Greg, for all of your help, knowledge, and ability to guide us through a long and complex project.”
Nancy L. in MT
“To whom it may concern: My wife and I recently had the pleasure of stopping in at your Sevierville TN store to just look around. I was in the area on a vacation and wanted to see about some items. I have used several of your products in the renovating of our log home and was curious on some others.
I had the pleasure of meeting Eddie McDaniels, who I found out later was the store manager. He was very helpful in answering all my questions and provided a good solid foundation on the ideas I had for further work I had planned on our cabin. He is the type of person I would try to recruit from your company if I had a business operating in your field. He was attentive, knowledgeable and displayed a great pride in working for Perma-Chink Systems.
This type of employee certainly shows the high degree of professionalism that your company maintains and shows every time I have contacted one of your stores for either a product or advice. It is a pleasure to do business with a company that has this standard for their business ethics. Keep up the great work.”
Richard R. in TN