Blog
“Dear Greg,
As you know, after a severe hailstorm two years ago, Gary and I had to blast and refinish our 34-year-old log home this summer, finishing the work around Labor Day. We have had neighbors come over, run their hands over the logs and ask how we got such gorgeous wood on our home. Or had others who said how wonderful our home looked from the rural road we live on. Here is where we want to thank you personally for helping us to effectively use Perma-Chink products for the longevity and spectacular beauty of our log home.
From the very beginning, you walked us through the order of the steps to be taken. Such as getting batch numbers for Prelude and Sequoia stain. Explaining which product was necessary for the next step and why that product was needed. Saying how precisely to apply it, while also answering questions about daily weather and heat conditions, etc.
We felt free to call you any time of the day when we had questions. You were always thoughtful and thorough in your answers, in addition to being extremely friendly and encouraging to us for such a labor intensive and expensive project. You helped us to understand why Perma-Chink was the best choice, even if not the least expensive option.
When we needed to test products, you called your office in Stevensville and had free samples sent to us by the next day. You also helped us to understand how our Rocky Mountain weather conditions would affect how we used the products at high altitudes, with very dry and hot weather and intense UV light. These are all different from conditions in Kentucky, where it can be humid, where dry rot is not a problem and where extreme direct sunlight is not necessarily the name of the game. You helped us to identify and sort through all the various parameters to successfully carry out the project so that it would last for many years in the future. We will keep up the Log Washing each year and apply Advance in two years as you explained to us how to test this on different sides of the house.
We also want to thank you for helping us to use a multi-step process in a way that was under warrantee and accomplished precisely what we needed to do according to weather and product requirements.
We gained tremendous knowledge and confidence that Perma-Chink was the right way to go under your tutelage. We don’t recall support representatives from any other company ever being as available and helpful as you have been. We hope that you also can recognize how much your expertise helps not only homeowners, but contractors too, to carry out a successful Perma-Chink process that is not always necessarily straight forward.
Your “technical support” really made the entire difference in our comfort level and success. Our home now looks spectacular, thanks greatly to your input. Thank you so much, Greg, for all of your help, knowledge, and ability to guide us through a long and complex project.”
Nancy L. in MT
“To whom it may concern: My wife and I recently had the pleasure of stopping in at your Sevierville TN store to just look around. I was in the area on a vacation and wanted to see about some items. I have used several of your products in the renovating of our log home and was curious on some others.
I had the pleasure of meeting Eddie McDaniels, who I found out later was the store manager. He was very helpful in answering all my questions and provided a good solid foundation on the ideas I had for further work I had planned on our cabin. He is the type of person I would try to recruit from your company if I had a business operating in your field. He was attentive, knowledgeable and displayed a great pride in working for Perma-Chink Systems.
This type of employee certainly shows the high degree of professionalism that your company maintains and shows every time I have contacted one of your stores for either a product or advice. It is a pleasure to do business with a company that has this standard for their business ethics. Keep up the great work.”
Richard R. in TN
“I recently purchased your products and am pleased with both service and the products. Phone conversations were helpful and professional. Never did I feel pressured to place an order. I was asked to send a photo of my log home so that a color of chink could be determined. Kathy Murdock made sure my order was promptly and effectively shipped.
After receiving the material in good shape, I realized the color I had chosen was much too light. Linda & David Hess were very helpful with an exchange and the transaction and additional purchases were smooth. The chinking material looks very good. I built my business by listening to my customers. My thanks to David Hess and Kathy Murdock for making the purchase a good experience.”
Charles S. in VT
“I would like to thank [Perma-Chink’s regional sales manager] Eric Huff for his cooperation and professionalism. He displayed an encyclopedic knowledge of the industry and the products he represents. He represented himself and Perma Chink Systems, Inc. in the best way possible. While many companies mouth “customer service” platitudes, few achieve the level of customer service your company does.”
Corrine F. in IN
This is to thank you for your products. As a Professional Finisher and Chinker, I have used several different products. What I have come to love about Perma-Chink Products is how well each product is on an individual basis, but more than that how well they work with each other as a complete system.
The Chink material was phenomenal. I used this product and saw firsthand how user friendly it is and how great it stands up. It also cut my labor cost approximately 35%, which enables me to keep more money in the company so that we can continue to grow. The stains apply nice and appear to be very durable.
Thank you for introducing me and my company to your products. I look forward to having many more satisfied customers using your Perma-Chink Systems products”
Glenn S. in MT
“Our 14 year old log home had a very bad start, especially when it came to materials used to stain, caulk, chink…well the WHOLE nine yards…all was NOT well. My husband and I lay awake at night worried to no end.
I am so thankful for many things… I was buying groceries at our local Ingles and bought the magazine “Country’s Best Cabins”, the June 2013 edition. In it, I found your Perma-Chink add . I called your 800 number and spoke with an extremely helpful gentlemen (and I am SO sorry, I do not have his name) who referred me to Robert Baste, owner of Nothing But Logs out of Lithonia, Ga. Also, this nice gentlemen had your Rob Voigt mail me a ton of information regarding your WONDERUFL products. The rest is pure magic… Please see the attached pictures.
I want to take this time to thank Robert Baste and his entire crew, Raul and Alfredo, for making our log home a “dream home” instead of a “nightmare”! Just knowing Perma-chink and Robert are here for me gives me peace of mind!”
Marcia M., GA
Contact Info
Address
15459 NE 95th St
Redmond, WA 98052
(800) 548-1231 Phone
(425) 869-0107 Fax
Store Hours
8:00am – 5:00pm Monday – Friday
Our Staff
Matt F. – Branch Sales Manager
Contact Matt direct 1-425-952-2017
Gabe P. – Customer Relationship Specialist
Gabe has over 20 years of experience in customer service related positions. He is experienced in technical support and problem solving. His previous work was in Network Tech Support, Home Lending, and Customer Care. A northwest native, Gabe has lived in Washington State his entire life and enjoys photography, fishing, hiking, and playing the guitar.
Contact Gabe direct 1-425-952-2015
Kim H. – Customer Relationship Specialist
Contact Kim direct 1-425-952-2016
Max G. – Distribution Specialist
Contact Max direct 1-425-952-2020
Project Gallery
Northwest Log Home Care
Deck refinishing:
“We purchased some of your products for our 18 year old log home. It was pretty dark and dirty. I don’t think the previous owners did much to preserve the finish. The Wood ReNew is just amazing! We haven’t finished applying the Check Mate 2 or the LIFELINE Exterior, but if they work as well as the Wood ReNew, we will have the best looking log house in the neighborhood.”
Cynthia N., GA
LIFELINE stain with ADVANCE topcoat from Perma-Chink Systems, Inc. is the best preservative on the market.”
Troy T., MD
(click here to read the letter)
“After attending a product seminar at your Victor location and obtaining valuable information, we began the restoration. Starting with the interior second floor, we stripped, stained, sealed and chinked. The result was gratifying. We next moved to the exterior. Using the “Blaster-Buddy”, and the glass media, the outside was stripped in a day with very little feathering of the wood. Again, staining, sealing and chinking followed.
All the products and tools we used performed just as expected, but even more important to us, the level of service we received was outstanding.”
Keith C., MT
“Our log home was built in 1979 and four years ago we had to call back our dealer for help in replacing a few rotted logs (bad roof overhang design system). We had been using various sealents on the market over those near 20 years with no success. Our dealer, Matt Kinlock, introduced us to the product line of Permachink. We have been a believer in your product line since. We have used Energy Seal, Lifeline Exterior and Lifeline Advance.
Our house had never had the “chinking”; it just had the regular milled logs stacked with the spline, gasket and 2 beads of caulking. With Desert Tan Energy Seal and the Dark Honey Exterior stain, we have transformed our plain little house into a beauty. What a differnce your products have made!
We have been very happy with your products and have just ordered more of the Desert Tan Energy Seal to “chink” the inside of our milled log home”
Lina H., MA